Service Technician

Perform plug-and-play testing on devices to verify functionality.

Diagnose issues with computers, laptops, and other hardware, including performance problems, software malfunctions, and component failures.

Repair or replace malfunctioning hardware components (e.g., drives, memory, screens, power supplies) when qualified or trained.

Perform hardware upgrades such as adding RAM or upgrading processors.

Install, configure, and update operating systems, drivers, and applications.

Inspect incoming devices for damage or defects before repairs begin.

Accurately complete data entry in Oracle for all processed devices.

Document repair findings and communicate with Project Leads as needed.

Provide troubleshooting support for technical issues that arise after repairs.

Repackage and label repaired devices for shipment.

Follow established processes and contribute to continuous improvement efforts.

Previous electronics repair or IT support experience preferred.

Experience with Oracle or other warehouse/repair systems is a plus.

Comfortable working with handheld devices, hardware components, and software.

Strong attention to detail and ability to follow technical procedures.

Good communication and teamwork skills.

Soldering experience is a plus.

High school diploma or equivalent; technical certifications welcomed.

Ability to sit or stand for extended periods.

Able to handle small tools and components with precision.

Must be able to lift up to 30 lbs.

Comfortable working in a technology repair environment and adhering to safety protocols.