Customer Service Representative

Customer Service Representative | Financial Services Call center | Alpharetta, GA

TRC Talent Solutions is hiring a Customer Service representative for a long-term contract-to-hire opportunity with a leading financial services organization. This position offers the opportunity to build a long-term career while gaining exposure to multiple areas of the business, including Customer Service, Collections, Recovery Support, and Dealer Services.

Job Details

• Location: Alpharetta, GA | Fully On-Site

• Pay: $20.00/hr. for non-bilingual | $21.50/hr. for bilingual (Spanish/English) candidates 

• Work Schedule: Monday – Friday | Open availability required between 8:00 AM – 9:00 PM | Occasional Saturday shifts required based on business needs

What You’ll Be Doing

• Handle a high volume of inbound and outbound customer calls

• Assist customers with account inquiries, service requests, and issue resolution

• Accurately document customer interactions and update account information

• Navigate multiple computer systems while speaking with customers

• Utilize dual monitors and various internal applications to manage customer accounts

• Meet department performance, quality, and productivity goals

• Maintain confidentiality of customer and financial information

• Provide professional and positive customer experiences on every interaction

• Adapt to changing business needs and support various departments through cross-training opportunities

What We’re Looking For

• High School Diploma or GED preferred

• Strong customer service experience required

• Open to candidates from retail, hospitality, restaurant, banking, healthcare, call center, and other customer-facing industries

• Excellent communication and problem-solving skills

• Comfortable handling both inbound and outbound calls

• Strong computer skills and ability to learn multiple systems

• Ability to multitask while speaking with customers and entering information

• Strong attention to detail and data entry accuracy

• Ability to work in a fast-paced, metrics-driven environment

• Flexibility to work rotating schedules as needed

Why You’ll Like This Opportunity

• Long-term contract with strong conversion potential

• Opportunities for career growth through cross-training 

• Stable and established organization  

• Professional office setting with business casual dress code