Bilingual Customer Service Representative – Luxury Automotive Financial Services
Location: Remote
Type: Long-Term Contract-to-Hire
Company: Porsche Financial Services (TRC Talent Solutions)
TRC Talent Solutions, the exclusive talent and recruiting partner for Porsche Financial Services, is seeking Customer Service Representatives to support Porsche Financial Services and its luxury brand partners Bentley and Lamborghini. This role offers the opportunity to deliver high-end, white-glove customer service while working in a strong, collaborative culture with real advancement potential.
What’s In It For You
As a TRC contractor, you will receive:
• PTO allotment
• Full benefits program
• Bonus and promotion opportunities
• A positive, supportive culture
Key Responsibilities
• Provide One Contact Resolution to customers via phone, email, and web
• Deliver premium, white-glove customer service to customers, dealers, and internal teams
• Meet service-level targets including AHT, Quality, and Schedule Adherence
• Navigate multiple systems including Fiserv V8 and internal phone tools
• Follow established workflows for administrative requests
Qualifications
• Bilingual (Spanish/English) is required
• 3+ years of customer service experience; auto finance preferred
• Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations
• High computer literacy and ability to multitask
• High school diploma required; college degree preferred
Ready to build a long-term career supporting iconic luxury automotive brands?
Apply today and join a team that values exceptional service, professional development, and long-term opportunity