Customer Service / BDC Representative

Cherokee County Toyota is hiring now for a BDC Service Representative. Experience is preferred but we will train the right candidates. This is a great opportunity for applicants with automotive BDC experience, or for someone with customer service/telephone contact experience. We value our employees and invest in their success.

Cherokee County Toyota is part of the Perrin Automotive Group, which has been serving Cobb and Cherokee County drivers for over 30 years. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.  

We offer: 

• Generous pay plan!
• Starting at $17 per hour
• 3 shifts available, flexible scheduling!
• 5-day work week with rotating Saturdays
• Superb and extensive training to ensure your success!
• Full Medical Health Plan including Dental and Vision Insurance
• 401(k) Plan
• Company-provided training and education
• Holidays and Paid Vacations
• Work at a Family Owned and Operated Dealership
• State-of-the-art climate-controlled facility!
• Great Opportunity for advancement within!

Responsibilities - BDC Service Representative:

• Answer all incoming service calls
• Schedule service appointments
• Call customers for follow ups, appointment reminders, missed appointments, and to bring customers into the dealership for service
• Interact with customers as well as with all dealership departments
• Some filing
• Gather data for outgoing calls
• Candidates must be reliable and must report to work promptly when scheduled.
• Other duties may be assigned
  
  

Requirements - BDC Service Representative: 

• We are seeking friendly, upbeat people who enjoy talking on the phone and answering our customers' questions
• Exceptional communication skills
• Willingness to obtain product knowledge, a positive attitude, and great organizational skills.
• The ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers.
• Professional personal appearance
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

We are an Equal Opportunity Employer. 
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.