Clinical Assistant

Receive, organize, and index medical records and clinical documentation (fax, email, portal, phone)

Enter and maintain accurate data in electronic systems

Support clinical staff with reports, logs, worksheets, and utilization review documentation

Schedule meetings and assist with departmental coordination

Maintain electronic and physical filing systems for accurate record retrieval

Process provider inquiries, callbacks, and information requests within required timelines

Route and document calls, emails, and voicemails, escalating as needed

Communicate professionally with providers and internal/external teams

Ensure HIPAA compliance and protect confidential information

Assist with reports, mailings, presentations, and special projects

Proofread documents for accuracy and formatting

Manage multiple priorities in a fast-paced environment

High school diploma or equivalent required

2–5 years of administrative, medical office, clinical records, or customer service experience

Experience handling confidential information required

Medical terminology and Medicaid knowledge preferred

Strong organization, attention to detail, and time management skills

Proficient in Microsoft Office and electronic record systems

Strong communication and customer service skills

Ability to work independently and in a team environment

Associate degree or healthcare-related training preferred