Auto Service Advisor / Writer

3965 Atlanta Highway, Loganville, GA 30052

Competitive Pay Plan + Great Benefits!

Excellent Customer Service Skills Required

Service Advisor or Tech Experience
is Required

At Colonial Buick GMC our business is exploding. With the increased demand for quality service, we are in need of a qualified Service Advisor / Writer who understands the importance of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and Service Techs.

Can you make customers feel welcome, communicate effectively to gain their confidence and ensure that their needs are heard and met?  Our dealership may be your next career opportunity. Put your people skills to work for us and find out more now.

Apply Today!

Benefits:

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Training
• Paid Vacation
• Healthcare benefits for our employees
• Vision & Dental Insurance
• 401(k) retirement
• Employee discounts for vehicle purchases and repairs 

Responsibilities – Service Advisor:

• Greet service department customers promptly and courteously - attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Utilizing Tablet and software, advise customers of additional services, utilizing current technology with high integrity
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Maintain Extremely high Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  
  

Qualifications/Requirements – Service Advisor:

• Prior Automotive Service Advisor or Tech experience
• Must be organized and able to work efficiently in a fast-paced environment
• Must possess excellent customer service skills
• Strong written and oral communications skills are paramount
• Self-motivated, forward-thinking team player
• Must have computer proficiency
• Valid Driver’s License and clean driving record
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.